Disney World cared for thousands of guests during the storm: Here’s how the theme park handled the hurricane

Editor’s note: This post has been updated with the latest information. 

As Hurricane Ian swirled toward Florida this week, residents prepared for the storm by stocking up on necessities like food, water and fuel. People who were visiting Disney World, however, had a different list of decisions to think through, like whether they should return home early and what to do if they got stuck at Disney. And of course, some had that decision made for them when their flights home were canceled as the Orlando airport shut down for the storm.

Related: Disruptions to cruise ship itineraries grow as Hurricane Ian barrels toward Florida

When Hurricane Ian made landfall as a Category 4 storm on Florida’s southwestern coast Wednesday, reports quickly came in of flooding, power outages, high winds and dangerous storm surges on the coast. While the Orlando area is not on the coast, the storm’s impact was still felt in Central Florida.

Guests who ended up riding out the storm at Disney World shared updates on social media that showed not only how the weather impacted the resort, but how Disney steps up to support (and even entertain) through a storm.

Here’s a look at the current situation for guests at Walt Disney World — and those who have a trip booked in the coming days.

Current Hurricane Ian closures at Disney

Since opening in 1971, Disney has only closed eight times due to hurricanes. Closures have lasted anywhere from a few hours to several days, with the longest weather-related closure coming during Hurricane Frances in 2004 when portions of Disney remained closed for three full days.

Related: Disney World celebrates 50 years today: Here’s what has changed, and what has stayed the same

Disney will usually close the parks well in advance of an approaching storm to give guests and cast members ample time to evacuate the park and get to safety. In the case of Hurricane Ian, Disney closed its four theme parks and other areas of the resort on Wednesday, Sept. 28, 2022, in preparation for the storm’s arrival later in the day:

Disney World’s four theme parks, Disney Springs, Typhoon Lagoon water park and the Winter Summerland and Fantasia Gardens miniature golf courses will be closed Wednesday, Sept. 28 and Thursday, Sept. 29
Mickey’s Not-So-Scary Halloween Party has been canceled for Thursday, Sept. 29
Star Wars: Galactic Starcruiser voyages departing Tuesday, Sept. 27 and Thursday, Sept. 29 have been canceled
Disney’s Fort Wilderness Resort & Campground, Copper Creek Cabins at Disney’s Wilderness Lodge, Treehouse Villas at Disney’s Saratoga Springs Resort & Spa and the Bungalows at Disney’s Polynesian Village Resort will be temporarily closed from Wednesday, Sept. 28 through Friday, Sept. 30
Performances of Hoop-Dee-Doo Musical Revue have been canceled from Wednesday, Sept. 28 through Friday, Sept. 30
All forms of Walt Disney World Transportation are temporarily suspended

Reopening dates and times are tentative and may change based on Hurricane Ian’s impact on the area, though there are images on social media of the clean-up around the park already beginning.

“We are thinking of our neighbors across Florida. We will get through this together and will be there to help our Cast Members and community,” Disney said in a statement on Thursday, Sept. 29, 2022. “As we keep safety in mind, our theme parks and other operating areas remain closed today while crews assess the impact of the storm and clear debris. Thank you to all of our Cast Members who continue to care for the thousands of Guests currently staying at our Disney Resort hotels.”

Disney will provide further updates on its dedicated “Weather Updates & Information” page.

Guests were told to shelter in place at their hotel

Disney requested that all guests check in to their hotel by 3 p.m. on Wednesday, Sept. 28, and then shelter in place at their resort for the duration of the storm. They also made guests aware that dining options would be “very limited” and dining reservations were not necessary at restaurants that are open.

The line for Whispering Canyon Cafe at Wilderness Lodge during the hotel lockdown for hurricane Ian ?. #WaltDisneyWorld #disneyworld #HurricaneIan #disney #disneyparks pic.twitter.com/yBkhzQ4uuu

— Monorail Supply Co (@MonorailSplyCo) September 28, 2022

Based on reports on social media, Disney made boxed meals available in the Disney resorts with prices that range from $5 – $7 for sandwich and wrap boxes. Guests reported long lines that snacked on for a couple of hours at some locations for packaged meals and dining.

Disney World resort is shutting down and making us shelter from 3pm. Lines for food and drink are crazy but everyone in good spirits! Offering food packages for us. First trip to WDW and we get a hurricane lol so typical pic.twitter.com/XxOHNmq9k4

— Pastiche (@xPastichex) September 28, 2022

Flashlights and tarps were also delivered to guest rooms to accommodate power outages and leaks and outdoor patio furniture was brought indoors, sometimes into guest rooms and hallways.

A flashlight and tarp was brought to our room in preparation for hurricane Ian at Walt Disney World. #WaltDisneyWorld #disneyworld #hurricaneian #disneyparks #disney pic.twitter.com/0EM028jFMh

— Monorail Supply Co (@MonorailSplyCo) September 28, 2022

Disney still made guests smile during the storm

Believe it or not, “The Most Magical Place on Earth” can still sprinkle in touches of magic if you are stuck there during a hurricane. Of course, Disney’s first priority is the safety of guests and cast members, but the experience is not without a bit of pixie dust.

While guests were sheltering in place at their hotels, Disney arranged for indoor activities at the resort hotels like movie marathons, games, crafts and more.

Disney is hosting family activities in the Contemporary Resort ballrooms to help keep the kids occupied. #HurricaneIan pic.twitter.com/QFlhsdoXfu

— Steven Brasley (@StevenBrasley) September 28, 2022

Disney kept the pools open as long as was safely possible, likely to lessen the crowds inside the hotel buildings and to keep guests occupied until they were forced inside.

A live look at the Polynesian Resort at Walt Disney World. pic.twitter.com/YRkEEtfiDh

— Troy Shear (@TroyShear) September 28, 2022

In lieu of visiting characters inside the parks, Disney brought the characters to the hotels to entertain guests. In some cases, it looked like the characters were having just as much fun as the guests.

The Country Bears have been hanging out at Wilderness Lodge all day during the resort lockdown for hurricane Ian. Here is a clip of some unexpected magic! #WaltDisneyWorld #disneyworld #disney #disneyparks #HurricaneIan pic.twitter.com/RTC3m80uxa

— Monorail Supply Co (@MonorailSplyCo) September 28, 2022

At Disney’s All-Star Sports Resort, Chip, Dale, Goofy and Goofy’s son, Max, were seen watching Mickey cartoons with a group of children in the lobby.

⛈Los personajes de Disney entretienen a los visitantes que actualmente se refugian en los hoteles de Walt Disney World durante el huracán Ian ?

? a través de Jason Recher en LinkedIn#plandisney #disney #disneyworld #waltdisneyworld #waltdisneyworldresort pic.twitter.com/Kc3hu1bE6j

— Plan Disney (@PlanDisney1) September 29, 2022

While Disney can’t control the weather, they still want to make your vacation as magical as possible by keeping spirits high, and providing fun activities to combat boredom (and, frankly, hurricane anxiety) by bringing Mickey and his friends directly to you for as long as possible.

It’s very possible some of the parents were actively working on keeping in touch with family members or homes in the path of the storm, but thanks to Disney, the kids got to spend their focus on characters and cartoons.

Disney is one of the safer places to be during a hurricane

SUMMER HULL/THE POINTS GUY

If you are forced to shelter in place, there aren’t many better places to do it than at Disney World. Though far enough inland to dodge the most severe tropical weather events, Central Florida is no stranger to hurricanes and tropical storms. As such, Disney has a detailed plan for inclement weather and yes, even the castle is built to hurricane standards.

Should you ever be in this situation, it’s still important to get some supplies ahead of time as some hotel rooms at Disney require a walk outside to get to the lobby, which may not be possible during the worst of the storm when you need to ‘shelter in place’ in your room.

Most Disney resorts, save for Disney’s Fort Wilderness Resort & Campground, Copper Creek Cabins at Disney’s Wilderness Lodge, the Bungalows at Disney’s Polynesian Village Resort and the Treehouse Villas at Disney’s Saratoga Springs Resort & Spa, are well-equipped to weather a hurricane. When those locations closed this week, they moved guests to other Disney resorts.

Reports from overnight and this morning show debris, flooding and some damage around the Walt Disney World Resort.

Here are some photos around Disney’s Pop Century Resort this morning from our visiting UK reporters. Looks like just some minor cleanup is needed. pic.twitter.com/4e2RgUOHBP

— Attractions Magazine (@Attractions) September 29, 2022

There is some damage on the Contemporary. Two panels have fallen off. pic.twitter.com/uBkTMUH0oI

— Grain & Spirit ? (@GrainAndSpirit) September 29, 2022

The parks usually aren’t as crowded when they reopen

SUMMER HULL/THE POINTS GUY

With Ian tracking toward the Orlando area, many guests understandably canceled their trips or pushed them out to a later date.

Related: What to do when it rains at Disney World

Because of this, guests who do visit when the parks reopen likely won’t be dealing with the large crowds of people that are common on a Disney vacation. As of right now, the parks are showing as open as of Friday, Sept. 30, though that is of course subject to adjustment.

Disney has a hurricane policy if you need to change your plans

WALT DISNEY WORLD

Guests who did choose to wait for sunny skies to return before visiting Disney World were able to take advantage of Disney’s hurricane policy. The policy went into effect as soon as a hurricane warning was issued for the Orlando area. Any guest with a planned arrival date within seven days of the hurricane warning was able to call to reschedule their Disney vacation package or hotel reservation without cancellation or change fees.

Guests are still responsible for any rate differences, and discounts or special offers may not apply to new dates, but you will not be charged Disney’s standard cancellation fee: $200 per package if you cancel between two and 29 days prior to arrival (after that you are responsible for the full package price). Changes made 30 days or less prior to arrival are typically subject to a $50 per package fee.

Guests with tickets to the Sept. 29 Mickey’s Not-So-Scary Halloween Party that was canceled were automatically refunded.

This, of course, only applies to tickets and hotels booked directly through Disney. If you purchased tickets through a third-party vendor or you are staying off-property, you would need to contact that company directly.

In addition, Disney is not enforcing cancellation policies for dining and other experiences (like building a light saber at Savi’s Workshop or getting a princess makeover at Bibbidi Bobbidi Boutique) until further notice.

If you do have a partially used multi-day theme park ticket that is impacted due to the park’s closure, Disney is automatically extending the date by which you are allowed to use the remaining unused ticket days through Sept. 30, 2023.

Also keep in mind that regardless of what the parks do, the airports and roads were seriously impacted by storms — and related evacuation traffic. If you are planning to visit in the days after the parks reopen, be sure that your flight wasn’t impacted and that the roads in the area are safe.

Currently, Orlando International Airport (MCO) is still closed and there are no flights scheduled on Thursday, Sept. 29. Flights are scheduled to resume at some point on Friday, pending damage assessments. Roadways in the area also experienced heavy flooding and many are closed to traffic.

This exit road off I-4 near the Bonnet Creek area is flooded. We have also heard about flooding near Universal Orlando. Stay off the streets in Orlando if you can for now. #hurricaineIan https://t.co/MvXNSOwAeK pic.twitter.com/N0R6FWxlTD

— Attractions Magazine (@Attractions) September 29, 2022

Bottom line

Disney World — along with other major area theme parks — will have its parks closed this Wednesday and Thursday due to the hurricane, though it will still care for the likely thousands of guests that are tucked into its resort hotel rooms.

While it is quite possible the theme park reopens in the next day or two, it is possible things will take a bit longer to return to truly normal operations. For example, the resort hotels are not currently available for new reservations until Oct. 3.

While experiencing a hurricane while at Disney World is far from the ideal scenario, Disney not only has safety precautions in place, but they never totally run out of pixie dust … even during a hurricane. From lobby character appearances to the arcades switching on the ‘free’ switch, it’s probably the most fun you — or at least your kids — can have while weathering a storm.

Featured image by Gregg Newton/AFP/Getty Images