Quick Points: Marriott Bonvoy members, ask for your resort fee replacement benefit

“I love resort fees,” said no person ever.

Across the Americas, resort and destination fees have become increasingly popular. Generally, these fees include benefits that are hard to see your money’s worth from.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

For example, The St. Regis Bahia Beach Resort, Puerto Rico has a mandatory $99 daily resort fee that applies on both cash and award booking. When a TPG staff member reviewed the resort in 2019, the resort fee was $75 per day. Back then our reviewer said the fee “was one of the highest I’d ever encountered.”

Let’s see what the resort fee includes:

MARRIOTT.CO.UK

You’ll notice that Wi-Fi is one of the inclusions in the resort fee. As you might already know, Wi-Fi is also a benefit of being a member of Marriott Bonvoy. Premium Wi-Fi is a benefit of Marriott Gold Elite, Platinum Elite, Titanium Elite and Ambassador Elite status.

So if you happen to be a member of Marriott Bonvoy and Wi-Fi is included in your resort fee, you may be eligible for a replacement benefit.

What is the resort fee Wi-Fi replacement benefit?

It’s buried deep, deep in the chronicles of Marriott Bonvoy’s terms and conditions — something that Marriott properties would prefer that you didn’t know about.

Specifically, cause 1.3.c.ii. states, “Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property’s discretion.”

When I reached out to the front desk at The St. Regis Bahia Beach Resort to inquire about their Wi-Fi replacement benefit, it became obvious that the hotel was completely unaware of this policy. Further, asking for a replacement benefit felt like a lot of trouble to go to given the lesser-known nature of this rule.

Ultimately, I couldn’t get a clear answer about what the replacement benefit is for this property, but frequent travelers have reported on FlyerTalk that they’ve been given amenities like drink vouchers and tote bags as replacement benefits. So it’s always worth asking and politely pushing if the front desk staff tries to brush off your request.

In some reports, when a hotel is made aware of this policy by the guest, the resort fee has been comped in its entirety. But as with many things in the points and miles world, your experience may vary.

Bottom line

As an avid opponent of resort fees, I believe it shouldn’t be the guest’s responsibility to hold resorts accountable for complying with this customer-friendly policy.

When I reached out to the St. Regis it felt like I was nickel and diming the resort’s management by asking about a Wi-Fi replacement benefit and making them aware of this policy — even though it is something that Marriott’s terms require these resorts to provide.

If I want to ask about a Wi-Fi replacement benefit in the future, I’ll contact Marriott Bonvoy by phone and ask its representative to coordinate with the property and get back to me.

Still, if you’re a Marriott Bonvoy member staying at a property with a mandatory resort fee that includes Wi-Fi, consider having the hotel uphold its part of the deal.

Featured image by Nick Ellis/The Points Guy.